Explain how Jira and Confluence support visible work and accessible team knowledge.
Jira & Confluence Basics is a 6-hour Professional Short Course in Productivity & Technical Tools. Develop focused workplace capability through practical document, collaboration or reporting activities.
Who this course is for
Project and delivery teams learning issue tracking and shared documentation.
Entry guidance
Basic computer confidence is helpful. Discuss your starting level, account or software requirements and support needs with RDE before enrolment.
Learning themes
These indicative themes describe the intended focus. RDE confirms the delivery syllabus and activities before enrolment.
- Issues, workflow states and work visibility
- Boards, priorities and team updates
- Confluence pages and linking decisions to work
Practical activity
Example activity: Create a fictional work board and supporting project page with clear ownership and updates. Use fictional or appropriately anonymised material and respect account permissions.
Learning outcomes
The intended outcome is to explain how Jira and Confluence support visible work and accessible team knowledge. Further practice may be needed for confident independent use.
How you can study
Fully virtual live online or self-paced options are subject to current availability. Confirm device compatibility, software access and any optional assessment or mentoring before enrolment. Features depend on the available product edition, account permissions and subscription. This short course is separate from the longer Digital Tools programmes.
Career relevance and recognition
Build capability relevant to administrative, project, reporting or business support work. This short course does not guarantee employment, advanced proficiency or an automatic vendor qualification. Ask RDE what completion recognition applies.
Progression options
Explore complementary learning. Related enrolment and duration remain separate.
Trello, ClickUp & Asana Essentials
Your next step
Register your interest to discuss your goals, starting level and current availability. Content reviewed 7 October 2026.